We are still open as a essential business to keep your home protected. Lifetime Quality Roofing is now offering No Contact Inspections - get started on your roof just by filling out the form or giving us a call today
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Lifetime Quality Roofing is currently looking for a Call Center Representative to join our growing family. Lifetime is an expert provider of emergency services and insurance restoration work, as well as quality siding, roofing, and gutters. Lifetime is the 3rd fastest growing company in central Ohio(Business First- Fast 50), and the top rated roofing company in Ohio! Join a team that cares about you, We Do!

*This is not a remote position.


Responsibilities

  • Ask the appropriate questions and perform accurate data entry of all required customer information
  • Schedule appointments at the homeowners desired time with the appropriate salesman
  • Send mass emails to homeowners in archived statuses with information to schedule an inspection
  • Use current CRM to record customers and appointments
  • Provide excellent customer service to every homeowner
  • Manage and send out mailers

Education Requirements

  • High school or equivalent (Preferred)

Experience Requirements

  • Experience with Google Suite programs is preferred

Desired Skills

  • Excellent customer service skills
  • Attention to detail
  • Ability to communicate professionally over the phone and through email
  • Data entry
  • Ability to handle/direct homeowners with any questions, inquiries or concerns.
  • Ability to hold a conversation with a homeowner while navigating our CRM

Qualifications

  • Sales Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Benefits

  • Health insurance
  • Paid time off

Salary (in USD)

$32000 to 38000

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