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Jon was great to work with, I loved that he handled the initial set up with the insurance company as well as met the adjuster when he came to inspect my roof after a hail storm. He was always quick to return messages though out the process too. Mark did a great job in walking me though the process and helping me pick out the shingles and other supplies that best met my needs. My roof looks great. My retired neighbor was a contractor and owned a roofing company for over 40 years , he came over after they were done and told me he was very impressed in how they did the roof (using roofing technical terms that I dont understand lol!) and he was impressed with the quality of the product. The crew were friendly and did a great job in cleaning up afterwards as well. I am rating a 4 because of a few communication mix ups but the quality of the work and professional sales team were a definite 5.